Terms Of Use - Breakside | Seek and Enjoy

Order cancellation

  1. Must be canceled before order is shipped.
  2. Full refund process and cancellation.
  3. Please note: a request to cancel does not guarantee cancellation, depending on wherethe order is in the line for fulfillment.

Discount not applied / partial refund situation

1. Discounts cannot be applied retroactively.

Gift note addition

  1. Must be received before order is shipped.
  2. AccelPay will communicate gift note addition to retailers.

Address change

  1. Must be received before order is shipped.
  2. AccelPay will communicate change to the retailer as well as change the address in theportal and Shopify, if applicable.

Delayed orders

1. AccelPay will reach out to customers if an order is delayed due to inventory within our network over 10 business days.

Mispacked orders

  1. If an order arrives with the wrong products, AccelPay will request a photo of the order received.
  2. AccelPay will communicate the mispick with the retailer and request them to send out the correction within 2 business days.

Damaged orders

  1. AccelPay will request a photo of the product, as well as the box and packing material.
  2. AccelPay will bill the brand for damaged item coverage. This will be added to monthlybilling.
  3. AccelPay will communicate damage to the retailer and request a replacement sent outwithin 2 business days. Brand has the option to cover expedited shipping for customers.

Missing in transit

  1. AccelPay will contact the shipping courier to make all attempts to find the package.
  2. If a package cannot be found, AccelPay will bill the Brand for the order to be reshippedby the retailer. This will be added to monthly billing.

Returned to sender – unexplained

  1. AccelPay will reach out to retailer and the shipping courier for any insight on why the order was returned.
  2. If the order is “missing” or damaged, we’ll follow that protocol.
  3. If there is still no “reason” for the return, AccelPay will contact the brand for coverage ofreshipping.

Returned to sender – 3 times undeliverable

  1. AccelPay will make every attempt to avoid a return to the retailer. We send “out for delivery” emails, a “delivery attempt” email, and a personalized second attempt email from the Support Team.
  2. If a package is returned to the retailer, Accelpay will reach out to the customer with two options:
    1. Pay a re-shipment fee of $40
    2. Refund minus shipping costs + $25.
  3. If the customer wants it to be reshipped, the retailer will reship within 2 business days ofthe package returning to the retailer.

Batch / Limited Edition Label Request

1. Unless explicitly stated on the website when ordering, we cannot guarantee due to limitations in our distribution channels.

Pre-Orders

1. Product availability may vary depending on the location of our retail partners. Orders should be fulfilled within 30 days, as a standard practice, however, exceptions may apply.

Expedited Shipping

  1. In cases where expedited shipping is requested by the brand, the brand will be billed for the extra cost.
  2. If the expedited shipping is requested by the customer, they will receive an invoice to cover the additional expense, unless the brand has agreed to cover it.

Orders for delivery in USA

If you have ordered one of the Products for delivery to an address in the USA,your order will be handled by licensed, third-party retailers in the AccelPay network, and your transaction will be facilitated through those retailers. AccelPay’s Privacy Policy, Terms of Use, ecommerce and payment terms and any other terms and conditions set forth by AccelPay apply to any purchase you make via AccelPay and are between you and the third-party retailers in the AccelPay network.

For your reference, please find AccelPay’s Terms of Service, which include information about any orders you make from them, at the following hyperlink: https://www.accelpay.io/company/legal.


Shipping Policy Additions
Orders only fulfill to the continental US only.
Please note we cannot ship to a PO Box.
Standard shipping is 5-7 business days.Your product will be delivered straight to your door and any order containing alcohol will require an adult signature and ID check upon delivery.

Who will ship my product?

Our product is being shipped by a 3rd party partner (AccelPay’s retailer network).
Orders containing alcohol are fulfilled by licensed 3rd party retailers in the AccelPay network. Retailers use a variety of fulfillment carriers including GLS and UPS.
If your order contains both alcohol and merchandise,it will be sent in separate shipments.

Refund Policy


Can I change my order?
Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email [email protected] before the order ships.
Can I return my order?
Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email [email protected] and we will make it right.
Can I cancel my order?
Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to [email protected].
Can I get a refund?
We can process refunds on a case by case basis. Please send us a photo of the damaged or incorrect shipment to [email protected].
What happens if my order arrives damaged?
If your order arrives damaged, our team will work to make it right! Send us an email [email protected] with a photo of the damaged order and we will coordinate a reshipment within 3 business days